Privacy Policy

Article 1 (Business Operator)

Name	ARCX LLC
Address	3F Shukugawa Green Town, 7-30 Hagoromo-cho, Nishinomiya, Hyogo 662-0051, Japan
Representative	Ryo Araki, Representative Member

Article 2 (Definitions)

The terms “personal information,” “personal data,” “retained personal data” and “personally referable information” used in this Policy have the meanings given to them in Articles 2 and 16 of the APPI.

Article 3 (Information We Collect and How)

The Company collects the following personal information by lawful and fair means:

1. Name, company name, department and title, email address, telephone number and the content of inquiries provided through the contact form, email, telephone or other means
2. Names, affiliations, titles, contact details and business card information of persons in charge at business partners, obtained in the course of negotiations, the conclusion and performance of contracts and other transactions
3. Cookies, IP addresses, browser types, access dates and times, pages viewed and similar information collected automatically when you browse this website

Article 4 (Purposes of Use)

The Company uses personal information within the scope of the following purposes:

1. To respond to and contact you regarding inquiries and consultations
2. To propose and quote for our services, conclude and perform contracts, and handle invoicing and payments
3. To communicate, meet and coordinate with business partners
4. To provide information about our services, seminars and similar offerings (unless you ask us to stop)
5. To operate and improve this website and to maintain its security, including the prevention of unauthorized access and spam
6. To respond to requests based on laws and regulations or from public authorities
7. For purposes incidental to the above

If the Company changes a purpose of use, it will do so only within the scope reasonably considered relevant to the original purpose and will notify you of, or publicly announce, the changed purpose.

Article 5 (Provision to Third Parties)

The Company will not provide personal data to any third party without your prior consent, except in the following cases:

1. Where required by laws and regulations
2. Where necessary to protect a person’s life, body or property and it is difficult to obtain your consent
3. Where especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain your consent
4. Where necessary to cooperate with a national or local government body, or a person entrusted by it, in carrying out duties prescribed by law, and obtaining your consent would likely impede those duties
5. Other cases permitted under the APPI or other laws and regulations

Entrusting the handling of personal data within the scope necessary to achieve the purposes of use, and the provision of personal data in connection with a business succession due to a merger or other reasons, do not constitute provision to third parties under the preceding paragraph. The Company does not jointly use personal data with others.

Article 6 (Supervision of Contractors)

When the Company entrusts all or part of the handling of personal data to a contractor, it selects contractors deemed to handle personal information appropriately, sets out in the contract the security control measures, confidentiality obligations, conditions for subcontracting and other matters necessary for the proper handling of personal data, and supervises the contractor as necessary and appropriate.

Article 7 (Provision to Third Parties in Foreign Countries)

When providing personal data to a third party in a foreign country, the Company will, in accordance with Article 28 of the APPI, either obtain your prior consent after informing you of the name of the country, the personal information protection system of that country and the measures the third party takes to protect personal information, or provide the data only to a third party that has established a system meeting the standards prescribed by law.

Article 8 (Security Control Measures)

To prevent the leakage, loss or damage of personal data and otherwise ensure its security, the Company takes the following measures:

1. Basic policy: The Company has established this Policy to ensure the proper handling of personal data.
2. Handling rules: The Company has set handling methods and persons responsible for each stage, including collection, use, storage, provision and deletion or disposal.
3. Organizational measures: The Company has appointed a person responsible for handling personal data and has established a reporting system in case of a data breach.
4. Human measures: The Company requires persons handling personal data to make confidentiality undertakings and provides the necessary training.
5. Physical measures: The Company takes measures to prevent the theft or loss of devices and documents containing personal data, and deletes or disposes of personal data by means that make it irrecoverable.
6. Technical measures: The Company uses access controls, multi-factor authentication, encrypted communication (SSL/TLS) and protection against unauthorized access and malicious software.
7. Understanding the external environment: The Company may handle personal data using cloud services provided by foreign businesses, such as Microsoft 365 and Microsoft Azure provided by Microsoft Corporation (United States). The Company stores personal data on these services in data centers located in Japan, and implements security control measures with an understanding of the personal information protection system of the United States, where the service provider is located.

Article 9 (Cookies and Similar Technologies)

This website uses cookies and similar technologies to improve convenience and maintain security. Information collected through cookies does not by itself identify a specific individual. You can disable cookies in your browser settings, although some features of this website may then be unavailable.

The contact form on this website uses reCAPTCHA, provided by Google LLC, to prevent spam and abuse. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Article 10 (Requests Concerning Retained Personal Data)

Under the APPI, you or your agent may request the Company to notify you of the purposes of use of retained personal data, to disclose it (including records of provision to third parties), to correct, add to or delete its content, to cease its use or erase it, or to cease its provision to third parties (collectively, “Requests”).

1. How to make a Request: Please contact the desk in Article 11. We will send you our request form.
2. Identity verification: We will verify your identity using a copy of an identification document such as a driver’s license. If the Request is made by an agent, a power of attorney and a copy of the agent’s identification document are also required.
3. Response: We will respond without delay, in principle by the method you requested (electronic records, written documents or otherwise). If we cannot comply with a Request under applicable law, we will notify you of the reason.

Article 11 (Inquiries and Complaints)

Please direct inquiries, consultations, complaints and Requests concerning this Policy or the handling of personal information to:

Article 12 (Amendments)

The Company may amend this Policy in response to changes in laws and regulations or as otherwise necessary. The amended Policy takes effect when it is posted on this website. Where a change requires your consent under applicable law, the Company will obtain it by the method it prescribes.